CX5 FAQs - By Product

[Question] How do I download images from the camera to a Windows computer using the supplied DL-10 software?

The [DL-10] software allows you to download pictures all at once in a camera automatically when you connect a camera to a computer.
The DL-10 will automatically create [Digital Camera] folder in [My Documents] folder. With the default settings, the downloaded pictures are saved into a new folder assigning the captured date, which is located in the [Digital Camera] folder. (If you were previously using Caplio Software, the files will continue to be saved in the [Caplio] folder.) Set the correct date and time on the camera before shooting.

If the DL-10 is not yet installed, see below.
[How to install the supplied software (for Windows):]

* See the FAQ below for the OS compatibility on the supplied software.
[What is the different between CX5, and CX4 or CX3 ? -- DL-10 / picture download software]

DL-10 operating procedure : How to download pictures in the camera all at once.

• • 1Check that the camera power is off.
  •  
  • 2Check that DL-10 is activated.
    

    

  • 3Connect the supplied USB cable to the computer's USB port.
  •  
  • 4Connect the USB cable to the USB terminal of your camera. It is the common terminal for USB port / AV output (gray). Then, your camera automatically turns on and the "Connecting PC..." message appears.
    

    

  • 5DL-10 automatically starts to download images.
    
  • [Note]
    If the following dialog box appears, select the action you want to perform from the list.
    
    • •If you click [Open folder to view files] and [OK], the folder containing the files that have been downloaded using DL-10 will be displayed.
    • •If you click [Take no action] and [OK], the dialog box disappears.
    • 
    •  If you select the "Always do the selected action" check box, this dialog box will not appear when you next connect your camera to the computer.
  •  
  • [If the picture downloads will not start automatically,]
    
    • •Click the [Save] button in the DL-10 window. (Only if this is your first time connecting your camera to a computer.)
    •  
    • •Restart the computer and perform Steps 1 to 4 again.
    • •Check if the [Saves automatically when connected to USB] check box in the [Option Settings] dialog box for DL-10 is selected.
      If you select the "Always do the selected action" check box, this dialog box will not appear when you next connect your camera to the computer.
  • 6When the "Transfer has completed." message appears, you can see the folder that the images have been downloaded to.
    With the default settings, the downloaded pictures are saved into a new folder assigning the captured date, which is located under [My Document] - [Digital Camera] folder.
  •  Remember the saved location , then click [OK].
  • 7If you have installed Media Browser software (supplied software), it will automatically start. You can check the downloaded images using this software.
  • 8When image transfer is completed, disconnect the camera and the computer. Double-click the "Safely Remove Hardware" icon on the right end of the task bar.
    

    

  • 9Select "USB Mass Storage Device" and click [Stop].
    

    

  • 10Check that "USB Mass Storage Device" is selected, and click [OK].
    

    

  • 11Check that "USB Mass Storage Device" has disappeared, and click [Close].
    

    

  • 12Disconnect the USB cable.
    

[Memo]

• •If the USB cable is disconnected without disabling the connection, the Unsafe Removal of Device screen may be displayed. Be sure to stop the connection before removing the USB cable.
• •Do not disconnect the USB cable during image downloading. Make sure that downloading has completed, disable the connection, and then disconnect the cable.
• •When images are transferred to a computer, they are saved under new file names. File names in the camera are not used.
• •The images are saved under consecutively numbered file names in order to avoid duplication of file names.
• •Even if the images are saved in different folders, their file names are still consecutively numbered. You cannot initialize the numbers.
• •If you transfer images to a computer using DL-10, their file names are still saved as [RIMG****.jpg] (where **** is a number), even if [Card Sequence No.] is set to [On].

Useful LINKs:

• FAQs - By Product Top
• FAQs - All models (General hints & tips)
• Troubleshooting / Failure diagnosis
• FAQs Top
• Support Top