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PENTAX Announce

January 26, 2011

To PENTAX K-5 Digital SLR Camera Users

We would like to express our heartfelt appreciation for your patronage of PENTAX products.

We deeply regret that the first shipment of our PENTAX K-5 digital SLR camera included some products with a stained image sensor — a problem which we believe was caused during manufacturing — causing them to occasionally produce images with spots which look something like water drops, and which users cannot remove with ordinary cleaning methods.

All users of these defective products will receive free repair at our service center.

We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.

Detail of problem:

Spots looking something like water drops may appear on recorded images under certain conditions.

Entire image   Enlarged image of spots

*The following information is for customer who lives in Japan. If you are an international customer, please contact nearest service center.

Mailing address for product

174-0041 Tokyo-to Itabashi-ku Funado 1-12-11 Helios II BLDG 3F
RICOH IMAGING COMPANY,Ltd. Repair Service Center
“Dedicated contact for K-5”

*Please bring to PENTAX Service Center directly or send in by door-to-door delivery service. (Freight collect)
*For location of PENTAX Service Center, please refer to here.

For sending product by door-to-door delivery service
  • Please keep accessory on hand such as Battery and recording media.
  • To protect the product from impact or other trouble during shipment, surely packing the product with using cushioning material.
  • Please include note for your name, address and telephone number in the package.
  • Please use door-to-door delivery service that they can give you delivery record and please keep your delivery record on hand.
  • Please understand that the repair time will be approx. 10 days after we receiving your product however, if request is concentrated, it will take more time to return your product.
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