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FAQ


WG-5GPSProducts Information

Below is a list of frequently asked questions and corresponding answers for the WG-5GPS digital camera.


General function and specification

What accessories are provided with this camera?


The following accessories are providing with this camera.
・Carabineer Strap 0-ST161
・USB cable I-USB7
・Rechargeable lithium-ion battery D-LI92
・Battery charge adaptor D-PA135I
・Macro stand O-MS2
・Start guide
・Caution for water proof

* No camera case, AV cable, HDMI cable or SD (SDHC) Memory Cards are included with the camera.
Can the camera be mounted on a tripod?


Yes, it can be mounted using the threaded tripod mount in the camera base.
Where is the audio microphone? Can an external microphone be connected to the camera?


The microphone is on upper center of the camera.
External microphones cannot be connected to the camera.
Is there exclusive camera case?


Yes. There is the optional case O-CC135.
Is there any accessories to protect camera body form scratches?


Yes. There is the optional protector jacket O-CC1352.
Does this camera have shake reduction function?


For Still picture:
・Shake reduction (Select one from 2 systems.)
 Sensor shift (Optical system)
 Dual (Combine with optical system and electronic system)
・High sensitive mode

For Movie:
・Shake reduction
 Electronic system(Movie SR)
Is the AF assist light available?


Yes, The AF assist light will be worked when select “ON” at the AF assist in the menu.
Does this camera have a noise reduction function?


Yes. The noise reduction function automatically operates if the shutter speed is 1/4 second or slower shutter speed.
How big is the LCD monitor and how many pixels does it have?


The monitor is a 3.0-inch LCD panel, with approximately 460,000 dots.
Anti-reflection film is coated on LCD cover.
What is the recording format?


Still: JPEG (Exif 2.3) Movie: MPEG-4 AVC/H.264

Water proof, dust proof and shockproof function

How is the performance of waterproof / dustproof / shockproof?


・This camera is provided with a waterproof / dustproof design complying with JIS waterproof grade 8 and JIS dustproof grade 6 (equivalent to IP68).
・The camera satisfies the RICOH drop test (2m height onto a 5cm thick plywood surface) complying with MIL-Standard 810F Method 516.5-Shock testing.
・The camera satisfies the RICOH test for the waterproof, dustproof, and shockproof performance, but this does not guarantee it will remain free of trouble or damages.
・Waterproof performance is not guaranteed if the camera is exposed to impact such as being dropped or hit.
Are there any precautions that should be observed when using the camera under water?


When use the camera in the water, please pay attention the following points.
[Precautions before using the camera in the water]
・Make sure that there are no cracks or scratches on the rubber seal of the battery/card and terminal covers.
・Make sure there are no foreign objects (dust, sand, hair, lint or liquid) on the rubber seals or the surface they contact before closing the battery/ card and terminal covers. Wipe off any foreign objects with a clean lint-free cloth.

waterproof seal contact surface

・Close the battery/card and terminal covers properly until they click. Otherwise water may get in and damage the camera.
・Avoid opening the battery/card and terminal covers when near the waterside or with wet hand. Wait until the camera is completely dry before changing the battery or the SD memory Card. Avoid changing the battery or card where the camera is likely to get wet or dirty, and make sure that your hands are dry.
・The camera will sink if dropped in water, so be sure to attach the strap and slip the strap over your wrist when using the camera in or near water.
・To enhance the waterproof performance of the camera, the front of the lens is protected by glass. As any dirt or water on the glass will affect the quality of pictures taken, the glass should be kept clean at all times.

[Precautions when using the camera in the water]
・Do not use the camera deeper than 14 meters underwater. Do not use the camera underwater for more than 120 minutes consecutively.
・Do not open the battery/card and terminal covers underwater.
・Do not use in hot water or in a hot spring.
・Do not apply excessive force to the camera, for example diving into water with it. Doing so may compromise the waterproof performance of the camera or cause the covers to open.
・Leaving the camera on the sand at the beach may cause the camera to exceed its operating temperature or cause the speaker or microphone to become blocked with sand.
・Avoid subjecting the camera to substantial vibrations, shocks, or pressure as this may cause a loss in waterproof performance. If the camera is subjected to substantial vibrations, shocks or pressure, take your camera to your nearest RICOH IMAGING Service Center and have it checked.
・Avoid getting sunscreen or sun oil on the camera as it may cause discoloration of the surface. If any oil gets on the camera, wash it off immediately with warm water.
・Sudden and extreme changes in temperature may cause condensation to form in and on the camera. Keep the camera in a bag or case to reduce the difference in temperature.

[Precautions after using the camera in the water]
・Do not open the battery/card cover or terminal cover if the camera is wet. Wipe off any water with a clean lint-free cloth.
・The inside surface of the covers may get wet when they are opened. Wipe off the any water that is on the cover.
・Wiping off the camera while there is sand or dust on it may scratch the surface of the camera. Make sure that the battery/card cover and terminal cover are firmly closed before washing the camera in tap water. After washing the camera, dry it with a soft cloth.
・Wipe off any dirt or sand on the waterproof packing or the packing contact surface. The camera's waterproof performance may be compromised by loose packing or cracks or dents in the packing or packing contact surface. If there is any such damage, contact your nearest RICOH IMAGING Service Center.
・If the camera is very dirty or after it has been used in the sea, make sure that it is turned off and the battery/card and terminal covers are firmly closed before rinsing it under running tap water or leaving it in a bowl of clean water for a short time (2 or 3 minutes)


・Avoid cleaning with agents such as soapy water, mild detergents, or alcohol as this may compromise the waterproof performance of the camera.
・To maintain the waterproof performance of the camera, you are recommended to change the waterproof packing once a year. Contact your nearest RICOH IMAGING Service Center regarding changing the packing. (A charge will be made)
・The camera's accessories are not waterproof.
Is the waterproof case available to use deep place?


No. There are currently no plans to release it.

About GPS function

What functions are available with GPS?


Add your geographical location to the image data.Using GPS, you can easily geotag your location in the image data when shooting pictures. With the supplied software, you can then place the geotagged data on a map.
Also, Display your movement on a map. The GPS signal is received at set times.
The geographical data from your images can be recorded in KML format: This KML data can then be used in services compatible with Google Earth and Google Maps to display your movement on a map to keep track of your adventures.
* Geotag data may not be recorded if the GPS position data cannot be confirmed due to usage Conditions.
How to record an image with GPS data


Set “ON” at “GPS On/Off” on menu.
What GPS data can be recorded in the image?


Time, Longitude, Latitude and Altitude can be recorded.
What data can be recorded in the log file?


Time, Longitude and Latitude can be recorded.
Where Log file is saved?


It will be saved in “GPSLOG” folder of SD memory card as log file(KML format) when “Save log data” in “GPS Logging” is selected.
*The log file can be recorded one file only. When you record new log file, perform “Save log data” or “Discard log data”.
What GPS data are recorded in log file?


Time, Longitude and Latitude data will be recorded.
How accurate the GPS positioning data is?


It is about 10m at good condition as open place.
Can display the map of captured place in the camera?


No.
Is there any place that is difficult to get GPS positioning?


Positioning may be difficult or impossible in the following situations.
・ Under water
・ Under ground or indoors
・ In tunnels
・ Among high-rise buildings
・ Under elevated or near high-voltage electrical power lines
・ In the woods.
・ Near mobile phone that use the 1.5GHz band
Is the electronic compass indicated direction that corrected by magnetic north?


When GPS data is received, it indicates direction by GPS data.
When GPS data is not received, it indicates direction by magnetic north.
Why the calibration for compass is need?


Because, depend on the capture place magnetic field condition is different.
When the calibration is required?


Before use compass function.
How long the calibration data can be hold in the camera?


The calibration data can be hold until next calibration start.
If calibration is not done, how accurate the compass data is.


It will changed depend on the environment of capture place.
Please perform the calibration before use.

Memory card

What are the storage media?


The built-in memory (approximately 70 MB), SD or SDHC Memory Cards SDXC Cards and Eye-Fi Card.
Does the camera come with an SD (SDHC) Memory Card?


No. Memory Cards should be purchased as required.
With built –in memory, it can be taken about 31 pictures in [12][16:9][★★]
When using SD (SDHC) Memory Cards, what should I do first?


Card that are unused or that have been used on other devices, such as another camera or a computer, must first be formatted on the WG-5GPS.
*Please note that formatting will delete any data recorded on the card.
*When using a new Eye-fi card, copy the install file of Eye-Fi Manager stored on the card to your computer before you format the card.
Which SD (SDHC) Memory Cards are recommended for this camera?


We recommend the SD (SDHC) Memory Card brands shown in the table below.

Panasonic, Toshiba, SanDisk
*SD Memory Card - Capacities: 1GB, 2GB
*SDHC Memory Card - Capacities: 4GB to 32GB
*SDXC Memory Card - Capacities: 64GB

SanDisk
*SDXC Memory Card - Capacities: 128GB

Eye-Fi Japan
*Eye-Fi Share Video(4GB SDHC)
*Eye-Fi Prox2(8GB/16GB SDHC)
*Eye-Fi mobi(8GB/16GB/32GB SDHC)
Not corresponded to endless mode

As of March 2015
*"Recommended" denotes only that the operation of the product has been checked by RICOH IMAGING and in no way constitutes a guarantee to customers that the product is suited to their requirements.
*If saving movie images, using a Class 6 or faster SD (SDHC) Memory Card. It gives no noticeable improvement in the continuous shooting speed but faster SD (SDHC) Memory card is recommended.
*It isn’t corresponded to UHS speed class card but it can be used.
*We don’t support more than 256GB SDXC card.
Can the Micro SD (SDHC,SDXC) memory card be used?


No guarantee of proper operation with SD card adapter.
Please use SD (SDHC,SDXC) card.
Are there any precautions needed when using SD (SDHC) Memory Cards?


・Be sure to use this camera to format (initialize) an SD Memory Card that is unused.
・Do not remove an SD (SDHC) Memory Card or turn the camera off while you are recording data or playing back images or audio, or while the camera is connected to a computer via a USB cable. Doing so will result in the corruption of stored data and/or damage to the SD (SDHC) Memory Card.
Avoid using or storing the card where it may be exposed to static electricity or electrical interference.
・If a card is left unused for a long period, it may no longer be possible to read the data stored on the card.
・Important data should be backed up regularly.

Battery and Power Sources

What kind of battery does the camera use?


The rechargeable lithium-ion battery D-LI92.
How long can the rechargeable lithium-ion battery D-LI92 be used for?


Number of still images shot:Approx. 240
Playback time (Slideshow):Approx. 200 minutes
Movie recording time:Approx. 65 minutes
Maximum Battery charge time:Approx. 180 minutes

* The number of still images shot is measured in conditions that comply with CIPA standards. (Includes: With a 50% flash use rate and the LCD monitor ON at 23°C.)
* The playback time, movie recording time and audio recording time are based on the result of in-house testing. It is result of a measurement and not guarantee for using time and number of still images.
*Note: CIPA standards are standards formulated by the Camera and Imaging Products Association.
When the battery is removed, how long is the date set in the camera retained? And does the internal clock keep running?


Once a new battery has been loaded and left in the camera for at least 1 day, data in the camera remains backed up for approximately 1 day when the battery is removed. The clock also continues to run while the data is backed up.
*It is result of a measurement and not guarantee for back up time.
When the GPS log is recorded continually, how long can the rechargeable lithium-ion battery D-LI92 be used for.


Approx. 60 hours with 15 seconds setting
(Log record setting: ON, Camera power: OFF)
Is there an AC adapter for the camera?


There is the optional AC adapter kit [K-AC117]
Can battery charge adaptor D-PA135I be used for AC adaptor?


No. Use the optional AC adaptor kit K-AC117.
Can rechargeable battery D-L192 be charged with out camera body?


Yes. Use the optional Battery charger kit K-BC92.

Capture and Playback

Can the ISO sensitivity be set in manually?


Yes. You can choose (125,200,400,800,1600,3200,6400) from the setting menu.
What is Dynamic Range (D-Range)?


Expands the dynamic range and prevents bright and dark areas from occurring.
[Highlight Correction]: Highlight correction adjusts the bright areas when the image is too bright.
[Shadow Correction]: Shadow correction adjusts the dark areas when the image is too dark.
* Default setting is auto.
What is the Super Resolution feature?


The super resolution process applies to still images to enhance picture resolution, by performing appropriate image processes.
*Default setting is set at [ON].
*It will be set at [OFF] when drive mode is set at “Burst shooting” or exposure mode is set at “Handheld night scene”.
Can wider angle(more than 25mm) picture be taken with this camera?


Yes. Use the optional Wide conversion lens DW-5. It can be ta ken about 20mm Optional lens adapter O-LA135 is required to use the DW-5.
Set “ON” at “Conversion lens” on the menu when use DW-5.
When the “Conversion lens” in menu set at ON, the function will be set as follow.
Zoom: Set at Wide position
Focus range: 10cm – Inf.
Flash: Prohibited
Remote control: Cannot used
AF assist light: Set at OFF
Macro lighting: Set at OFF

* The DW-5 is not waterproof
Can Remote control be used?


Yes. You can use the optional remote control (O-RC1) to take pictures while you are away from the camera.
*It can’t be used under water.
*The operating range is approx. 4 m from the front of camera and approx. 2 m from back of it.
*It can be selected from “after three second” release or “immediately” release.
*In movie mode, pressing shutter release button again stops the recording.

What is [Digital Microscope] mode?


In the Digital Microscope mode, you can take pictures of objects as close as 1 cm, also because the 6 macro lights around the lens are always lighted, you can take minute pictures of text, the veins of leaves, or specimens of tiny insects etc.
* To prevent camera shaking, use the optional macro stand(O-MS2).
* The number of recorded pixels is fixed at 2M(16:9).
* The focus mode is fixed at 1 cm Macro.
* The flash does not discharge in this mode.
* The illumination of the macro lights may be uneven or insufficient depending on the shooting conditions.

Can the camera be focused in taking movie?


Yes. Set “Enable Autofocus” in the menu at “ON”, the Auto focus works continually.
* Noise of focusing will be recorded.
Can the optical zoom be used in taking movie?


Yes. Set “Enable Optical Zoom” in the menu at “ON”, the zoom can be operated.
* Noise of zooming will be recorded.
What items can be set in interval shot.


It can be set following items in still picture.

Interval10 sec. - 99 min.You can set the shooting interval in increment of one second from 10 second to 4 minutes, and in 1 minute increments from 4 to 99 minutes. You cannot set the camera to take interval shots at less than 9 seconds.
Number of shots2 shots – number of recordable imageYou can set up to 1000 shots. However, it cannot exceed the number of recordable images.
Start Delay0min. – 24 hoursYou can set this in 1-minute increments. If the start time is det to 0 minute, the first picture is taken as soon as the shutter release button is pressed.


It can be set following items in movie.
In this mode, you can record multiple still pictures taken automatically at a set interval from a set time, as a movie file.
IntervalSet the shooting interval to 1minute, 5 minutes, 10 minutes, 30 minutes or 1 hour.
Total timeSet the total time, from 10 minutes to 359 hours. The total time and the time unit change depending on the interval set. The total time can be set in increment of 1 minute, 5 minute, 10 minutes, 30 minutes or 1 hour.
Start delaySet the start delay, from 0 minute to 24 hours. You can set this in 1 minute increments. If the start time is set to 0 minute, the first picture is taken as soon as the shutter release button is pressed.

For interval movie recording, the following settings are fixed, Recorded pixels: 1920, Frame rate: 30 fps, Quality level: ***, Movie SR: OFF, Flash mode :OFF Sound cannot be recorded during interval movie recording.
When you use the SD memory card, use SD speed class 6 or higher cards.
Can Date and Time be inserted in image.


Yes. It can be selected “Date”, “Date & Time” and “Time” by setting.
The Date and Time in image cannot be deleted.

Software

Does the camera come with an image editing software?


No.

Print Connection

Does the camera support the "PRINT Image Matching III"?


Yes.
Does the camera support the "Digital Print Order Format (DPOF)"?


Yes.
Does the camera support the [PictBridge]?


No.

Troubleshooting

The flash setting and zooming can’t operate.


When setting of “Conversion lens” is set at ON, there is some restriction as follow.
Zoom: Fix at wide, Focus range: 10cm to Infinity, Flash: Fix at OFF,
Remote controller: Can’t use, AF assist light :OFF, Macro light: OFF
* In the following modes, the “Conversion lens” can’t set at ON.
Green mode, Digital microscope mode, 1cm macro movie mode
The Altitude and Air pressure do not indicate on sub display.


These information will be indicated on sub display when [Pressure] or [Rel Height] in [Display Options is selected in camera power off status When zoom button “T” is pressed, the indication will be switched “Time” -> “Time & Altitude” ->”Time & Air pressure”. (Will be switched opposite order when zoom button “W” is pressed.)

*The Altitude is calculated with air pressure therefore it may be occurred an error by the weather condition.
The flash fired but the photo is too dark.


Check the following.
1. The subject is too far away in a dark location.
If the subject is too far away, the picture becomes dark because the light of the flash does not reach the subject.
Use the following as a guide to flash photography:
Wide-angle: Approx. 0.2 to 10.4 m
Telephoto: Approx. 0.2 to 4.2 m (with Auto selected as the ISO setting)

2. The background is too dark.
When you photograph someone against a dark background, even if your subject is correctly exposed, the light from the flash may not reach the background, so that it appears too dark in the resulting image. You can take a picture that perfectly captures both your subject and nighttime scenery by selecting Night Scene mode (with the [Flash On] flash mode selected) and using a tripod.
Can data in the camera's built-in memory be copied onto an SD (SDHC) Memory Card?


Yes.

-- Copy procedure --
  1. 1.Press the power switch. (Capture mode)
  2. 2.Press the Play button. (Playback mode)
  3. 3.Press the four-way controller (down). (Playback mode palette)
  4. 4.Press the four-way controller (down) two times and Press the four-way controller (right) once to select [Image/Sound Copy].
  5. 5.Press the OK button to display the screen for selecting the copy destination.
  6. 6.Press the OK button to copy the data.
  7. 7.Press the Play button or press the shutter release button down halfway to return to capture mode.
* This function can only be selected when an SD (SDHC) Memory Card has been inserted in the camera.
The "Card not formatted" message is displayed on the LCD panel.


The SD (SDHC) Memory Card you have inserted is unformatted or has been formatted on a computer or other device. Format the SD (SDHC) Memory Card in the camera before using it.

-- Method for format--
  1. 1.Press the MENU button.
  2. 2.Press the four-way controller (up/down) to select [Format].
  3. 3.Press the four-way controller (right) once to display [Format].
  4. 4.Press the four-way controller (up) once to select [Format].
  5. 5.Press the OK button to format.
The "Card locked" message is displayed on the LCD panel.


A locked SD (SDHC) Memory Card is inserted in the camera. You can only use the menus, change the camera modes or play back images.
Can a third-party USB cable be used with the camera?


This is not recommended. The dedicated USB cable (I-USB7) should be used.
Can I reset the file numbers at “0001”?


Yes, it can reset the file number

* Before beginning this procedure, you should back up the data in the camera's built-in memory or on the SD (SDHC) Memory Card.

-- Method for reset file numbers --
1. Press the power switch. (Capture mode)
2. Press the MENU button.
3. Press the four-way controller (up) 8 times to select [Memory] in [Rec.Mode].
4. Press the four-way controller (right) once to display [Memory].
5. Press the four-way controller (up) once to select [File No.].
6. Press the four-way controller (left/right) to clear the checkmark from the [File No.] setting.
7. Press the MENU button. (Capture mode).
8. If you use [Delete All], the file numbering will restart at 0001 from your next shot.
* If any of the images are protected, the numbering may not revert to 0001.
 Remove the protection and use [Delete All] again, or use [Format].
Images do not appear on an analogue TV.


Check the video output format. (In Japan, the format is NTSC.)

-- Changing the video output format from NTSC to PAL --
  1. 1. Press the power switch. (Capture mode).
  2. 2. Press the MENU button.
  3. 3. Press the four-way controller (right) once to display [Setting].
  4. 4. Press the four-way controller (down) 9 times to select [Video Out].
  5. 5. Press the four-way controller (right) once to display [NTSC] and [PAL].
  6. 6. Press the four-way controller (down) once to select [PAL].
  7. 7. Press the OK button. ([Setting])
  8. 8. Press the MENU button. (Capture mode).
  9. * The optional AV cable(I-AVC7) is required to connect TV.
Can movies be watched on a television with High-definition movie?


Yes.
You can watch the High-definition movie (1920x1080) by using a commercially available HDMI cable (Type D) to connect the camera to a device with an HDMI terminal.
*When the AV cable is connected with the camera and the audio-video equipment (TV), the high-definition movies can be seen by a usual video resolution.
*You can also watch the High-definition movie by transferring the data to a computer and playb-ack on the corner.
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