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Support & Service

FAQ


WG-4Products Information

Below is a list of frequently asked questions and corresponding answers for the WG-4 digital camera.


General function and specification

What accessories are provided with this camera?


The following accessories are providing with this camera.
・Strap 0-ST144 (Black & White) →For WG-4 GPS (Black) / WG-4 (Silver)
・Strap 0-ST145 (Black & lime yellow) →For WG-4 GPS(Blue) / WG-4 (Lime)
・USB cable I-USB7
・Rechargeable lithium-ion battery D-LI92
・Battery charger D-PA135J
・AC plug code D-PL135
・Macro stand O-MS2
・Software CD-ROM S-SW145
・Operating manual
・Quick guide
・GPS function guide (Only for GPS version)

* No camera case or SD (SDHC) Memory Cards are included with the camera.
Can the camera be mounted on a tripod?


Yes, it can be mounted using the threaded tripod mount in the camera base.
Where is the audio microphone? Can an external microphone be connected to the camera?


The microphone is on right center of the camera.
External microphones cannot be connected to the camera.
Is the camera case for WG-4 available?


Camera case 0-CC135 is available as option.
Is there a function to reduce camera shake?


Yes, there is a function to reduce camera shake as following.
Anti-shake with high sensitivity (high sensitivity mode)
Videos: electronic image stabilization (Movie SR)
Is the AF assist light available?


Yes, the AF assist light will be worked when select the AF assist in the menu.
Is the noise reduction function available?


Yes, It will automatically work when shutter speed slower than 1/4.
What is the recording format?


JPEG (Exif 2.3)
Movie: MPEG-4 AVC/H264
How big is the LCD monitor and how many pixels does it have?


The monitor is a 3.0 -inch LCD panel, with approximately 460,000 dots.

Water proof, dust proof and shockproof function

How is the performance of waterproof / dustproof / shockproof?


・This camera is provided with a waterproof / dustproof design complying with JIS waterproof grade 8 and JIS dustproof grade 6 (equivalent to IP68).
・The camera satisfies the PENTAX drop test (2m height onto a 5cm thick plywood surface) complying with MIL-Standard 810F Method 516.5-Shock testing.
・The camera satisfies the PENTAX test for the waterproof, dustproof, and shockproof performance, but this does not guarantee it will remain free of trouble or damages.
・Waterproof performance is not guaranteed if the camera is exposed to impact such as being dropped or hit.
Are there any precautions that should be observed when using the camera under water?


When use the camera in the water, please pay attention the following points.
[Precautions before using the camera in the water]
・Make sure that there are no cracks or scratches on the rubber seal of the battery/card and terminal covers.
・Make sure there are no foreign objects (dust, sand, hair, lint or liquid) on the rubber seals or the surface they contact before closing the battery/ card and terminal covers. Wipe off any foreign objects with a clean lint-free cloth.

waterproof seal,contact surface

・Close the battery/card and terminal covers properly until they click. Otherwise water may get in and damage the camera.
・Avoid opening the battery/card and terminal covers when near the waterside or with wet hand. Wait until the camera is completely dry before changing the battery or the SD memory Card. Avoid changing the battery or card where the camera is likely to get wet or dirty, and make sure that your hands are dry.
・The camera will sink if dropped in water, so be sure to attach the strap and slip the strap over your wrist when using the camera in or near water.
・To enhance the waterproof performance of the camera, the front of the lens is protected by glass. As any dirt or water on the glass will affect the quality of pictures taken, the glass should be kept clean at all times.

[Precautions when using the camera in the water]
・Do not use the camera deeper than 14 meters underwater. Do not use the camera underwater for more than 120 minutes consecutively.
・Do not open the battery/card and terminal covers underwater.
・Do not use in hot water or in a hot spring.
・Do not apply excessive force to the camera, for example diving into water with it. Doing so may compromise the waterproof performance of the camera or cause the covers to open.
・Leaving the camera on the sand at the beach may cause the camera to exceed its operating temperature or cause the speaker or microphone to become blocked with sand.
・Avoid subjecting the camera to substantial vibrations, shocks, or pressure as this may cause a loss in waterproof performance. If the camera is subjected to substantial vibrations, shocks or pressure, take your camera to your nearest PENTAX Service Center and have it checked.
・Avoid getting sunscreen or sun oil on the camera as it may cause discoloration of the surface. If any oil gets on the camera, wash it off immediately with warm water.
・Sudden and extreme changes in temperature may cause condensation to form in and on the camera. Keep the camera in a bag or case to reduce the difference in temperature.

[Precautions after using the camera in the water]
・Do not open the battery/card cover or terminal cover if the camera is wet. Wipe off any water with a clean lint-free cloth.
・The inside surface of the covers may get wet when they are opened. Wipe off the any water that is on the cover.
・Wiping off the camera while there is sand or dust on it may scratch the surface of the camera. Make sure that the battery/card cover and terminal cover are firmly closed before washing the camera in tap water. After washing the camera, dry it with a soft cloth.
・Wipe off any dirt or sand on the waterproof packing or the packing contact surface. The camera's waterproof performance may be compromised by loose packing or cracks or dents in the packing or packing contact surface. If there is any such damage, contact your nearest PENTAX Service Center.
・If the camera is very dirty or after it has been used in the sea, make sure that it is turned off and the battery/card and terminal covers are firmly closed before rinsing it under running tap water or leaving it in a bowl of clean water for a short time (2 or 3 minutes)


・Avoid cleaning with agents such as soapy water, mild detergents, or alcohol as this may compromise the waterproof performance of the camera.
・To maintain the waterproof performance of the camera, you are recommended to change the waterproof packing once a year. Contact your nearest PENTAX Service Center regarding changing the packing. (A charge will be made)
・The camera's accessories are not waterproof.

Storage media

What are the storage media?


SD, SDHC, SDXC Memory Cards and Eye-Fi Card
Does the camera come with an SD (SDHC) Memory Card?


No. Memory Cards should be purchased as required.
When using SD (SDHC) Memory Cards, what should I do first?


Card that are unused or that have been used on other devices, such as another camera or a computer, must first be formatted on the Optio WG-4.
*Please note that formatting will delete any data recorded on the card.
*When using a new Eye-fi card, copy the install file of Eye-Fi Manager stored on the card to your computer before you format the card.
Can the Micro SD (SDHC) card be used?


No guarantee of proper operation with SD card adapter, Please use SD (SDHC) card.
Are there any precautions needed when using SD (SDHC) Memory Cards?


・Be sure to use this camera to format (initialize) an SD Memory Card that is unused.
・Card that are unused or that have been used on other devices, such as another camera or a computer, must first be formatted on the Optio WG-4.
 *Note that formatting a card erases all the data on the card, including protected images and sound files.
・Do not bend an SD (SDHC) Memory Card or subject it to violent impacts. And do not leave cards in locations where they will be exposed to moisture or high temperatures. Doing so will result in the corruption of stored data and/or damage to the SD (SDHC) Memory Card.
・Do not remove an SD (SDHC) Memory Card or turn the camera off while you are recording data or playing back images or audio, or while the camera is connected to a computer via a USB cable. Doing so will result in the corruption of stored data and/or damage to the SD (SDHC) Memory Card.
・Avoid using or storing the card where it may be exposed to static electricity or electrical interference.
・If a card is left unused for a long period, it may no longer be possible to read the data stored on the card. Important data should be backed up regularly.
・The SD Memory Card is equipped with a write-protect switch. Setting the switch to LOCK prevents new data from being recorded on the card, the stored data from being deleted, and the card from being formatted by the camera or computer.

Battery and Power Sources

What kind of battery does the camera use?


The rechargeable lithium-ion battery D-LI92
How long can the rechargeable lithium-ion battery D-LI92 be used for?


Number of still images shot:Approx. 240
Playback time (Slideshow):Approx. 200 minutes
Movie recording time:Approx. 65 minutes
Audio recording time:Approx .180 minutes

* The number of still images shot is measured in conditions that comply with CIPA standards. (Includes: With a 50% flash use rate and the LCD monitor ON at 23°C.)
* The playback time, movie recording time and audio recording time are based on the result of in-house testing. It is result of a measurement and not guarantee for using time and number of still images.
Is there an AC adapter for the camera?


There is the optional AC adapter kit [K-AC117]
When the battery is removed, how long is the date set in the camera retained? And does the internal clock keep running?


Once a new battery has been loaded and left in the camera for at least 1 day, data in the camera remains backed up for approximately 1 day when the battery is removed. The internal clock also continues to run while the data is backed up.
*It is result of a measurement and not guarantee for back up time.

Capture and Playback

Can the ISO sensitivity be set in manually?


Yes. You can choose (125,200,400,800,1600,3200,6400) from the setting menu.
* When [D-Range Setting] is set [Highlight Correction], you can’t choose ISO [80] and [100]. You can choose minimum from ISO [250].
What is Dynamic Range (D-Range)?


Expands the dynamic range and prevents bright and dark areas from occurring.
[Highlight Correction]: Highlight correction adjusts the bright areas when the image is too bright.
*When Highlight Correction is set to on, the setting changes to 160. Default setting is off.
[Shadow Correction]: Shadow correction adjusts the dark areas when the image is too dark. * Default setting is off.
Can Remote control be used?


Yes. You can use the remote control (optional) to take pictures while you are away from the camera.
What is [Digital Microscope] mode?


In the Digital Microscope mode, you can take pictures of objects as close as 1 cm, also the lights around the lens are always lighted, you can take minute pictures of text, the veins of leaves, or specimens of tiny insects etc.
* The number of recorded pixels is fixed at 2M (16:9)
* The focus mode is fixed at 1 cm Macro.
* The flash does not discharge in this mode.
* The Face Detection function and the blink detection function are turned off.
* The illumination of the macro lights may be uneven or insufficient depending on the shooting conditions.

Can Interval Shooting be used with the WG4?


Yes. The following settings can be set.
• Interval: 10 sec.~99 min.
• Number of shots: 2 shots~1000 shots
(However, it cannot exceed the number of recordable images in Memory card.)
• Start Delay: 0 min.~24 hours

Print Connection

Does the camera support the "PRINT Image Matching III"?


Yes.
Does the camera support the "Digital Print Order Format (DPOF)"?


Yes.
Does the camera support the [PictBridge]?


No.

Troubleshooting

The flash does not fire?


Check the following
1.Is the shooting mode set to [Movie], [Digital Panorama]?
2.Is the drive mode set to [Continuous Shooting] or [Burst shooting]?
3.Is the focus mode set to [Infinity] or [1cm Macro]
4.Is the flash mode set to [Flash Off]?
The flash fired but the photo is too dark.


Check the following.
1.The subject is too far away in a dark location.
If the subject is too far away, the picture becomes dark because the light of the flash does not reach the subject.
Use the following as a guide to flash photography:
Wide-angle: Approx. 0.2 to 10.4 m
Telephoto: Approx. 0.2 to 4.2 m (with Auto selected as the ISO setting)
2.The background is too dark.
When you photograph someone against a dark background, even if your subject is correctly exposed, the light from the flash may not reach the background, so that it appears too dark in the resulting image. You can take a picture that perfectly captures both your subject and nighttime scenery by selecting Night Scene mode (with the [Flash On] flash mode selected) and using a tripod.
Can data in the camera's built-in memory be copied onto an SD (SDHC) Memory Card?


Yes.
-- Copy procedure --

1.Press the power switch. (Capture mode)
2.Press the Play button. (Playback mode)
3.Press the four-way controller (down). (Playback mode palette)
4.Press the four-way controller (down) two times and Press the four-way controller (right) once to select [Image/Sound Copy].
5.Press the OK button to display the screen for selecting the copy destination.
6.Press the OK button to copy the data.
7.Press the Play button or press the shutter release button down halfway to return to capture mode.
* This function can only be selected when an SD (SDHC) Memory Card has been inserted in the camera.
Can the camera focus be adjusted during movie recording?


No.
Can the zoom be used during movie recording?


Only the digital zoom can be used.
The "Card not formatted" message is displayed on the LCD panel.


The SD (SDHC) Memory Card you have inserted is unformatted or has been formatted on a computer or other device. Format the SD (SDHC) Memory Card in the camera before using it.
The "Memory card full" message is displayed on the LCD panel.


The SD (SDHC) Memory Card is full and no more images can be saved. Insert a new SD (SDHC) Memory Card or delete some unwanted images. Changing the number of recorded pixels or recorded quality may enable you to save images.
The "Card locked" message is displayed on the LCD panel.


locked SD (SDHC) Memory Card is inserted in the camera. You can only use the menus, change the camera modes or play back images.
The "Memory card error" message is displayed on the LCD panel.


Shooting and playback are impossible due to a problem with the SD (SDHC) Memory Card.
* Avoid using or storing the card where it may be exposed to static electricity or electrical interference.
* Do not remove an SD (SDHC) Memory Card or turn the camera off while you are recording data or playing back images or audio, or while the camera is connected to a computer via a USB cable. Doing so will result in the corruption of stored data and/or damage to the SD (SDHC) Memory Card.
Can a third-party USB cable be used with the camera?


This is not recommended. The dedicated USB cable (I-USB7) should be used.
Can I reset the file numbers at 0001?


Yes, it can reset the file number.
* Before beginning this procedure, you should back up the data in the camera's built-in memory or on the SD (SDHC) Memory Card.
1.Press the power switch. (Capture mode)
2.Press the MENU button.
3.Press the four-way controller (up) 8 times to select [Memory] in [Rec.Mode].
4.Press the four-way controller (right) once to display [Memory].
5.Press the four-way controller (up) once to select [File No.].
6.Press the four-way controller (left/right) to clear the checkmark from the [File No.] setting.
7.Press the MENU button. (Capture mode)
8.If you use [Delete All], the file numbering will restart at 0001 from your next shot.
* If any of the images are protected, the numbering may not revert to 0001.
 Remove the protection and use [Delete All] again, or use [Format].

Images do not appear on a TV.


Check the video output format. (In Japan, the format is NTSC.)
-- Changing the video output format from NTSC to PAL --

1.Press the power switch. (Capture mode)
2.Press the MENU button.
3.Press the four-way controller (right) once to display [Setting].
4.Press the four-way controller (down) 9 times to select [Video Out].
5.Press the four-way controller (right) once to display [NTSC] and [PAL].
6.Press the four-way controller (down) once to select [PAL].
7.Press the OK button. ([Setting])
8.Press the MENU button. (Capture mode)

Can movies be watched on a television with High-definition movie?


Yes. You can watch the High-definition movie (1920x1080) by using a commercially available HDMI cable (Type D) to connect the camera to a device with an HDMI terminal.
*When the AV cable is connected with the camera and the audio-video equipment (TV), the high-definition movies can be seen by a usual video resolution.
*You can also watch the High-definition movie by transferring the data to a computer and playback on the computer.
Can I playback on a television monitor at overseas?


Yes, Depending on the country or region, images and movie files may fail to be played back if the video output format is set difference from one in use there. If this happens, change the video output format setting. (NTSC or PAL)
*You cannot connect the output of this camera to a SECAM format television.
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