FAQs - USB Connections / Support / Digital Camera　| Ricoh Global

Caplio Mounter for Mac OS X

1) Review basic points
2) Other tips in Mac OS X

This area provides step by step troubleshooting on USB connections when you are using Caplio Mounter in Mac OS X.

1. Review basic points

1-1) Is the Caplio Mounter software installed properly?

•Whenever you install software, it is better to login as an administrator, or any user who has an administrative right. You will be asked a password for the administrator while installations.
•Is there any previous versions of the Caplio software? Please uninstall the other versions of them to install this time. Look this tip for uninstallation of the Caplio Mounter software.
•Did you install the appropriate software for your camera and the version of the system?
Please look information on the following pages for the details.
- • Caplio Mounter software downloads
- • Information on compatibility of Mac OS X

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1-2) Check an USB cable, an USB port

•Do you connect a camera to a USB port that your computer come already equipped with?
- •We have no information on a case that a camera is connected to an optional USB port, such as where an extention card is installed.
•Does an USB cable correctly connet a camera to a computer? Check to a connector is fully seated.
•If a camera is connected via other devices, such as a USB hub, please try removing them to connect a camera directly to a USB port on a computer.
•If a computer has a several USB ports, try changing to other USB port.

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1-3) Check batteries

•Are batteries loaded properly?
•Does batteries has power enough?

Check the battery mark on the LCD screen. If the battery power is not full, replace batteries to a new set, or use a full-recharged battery.

1-4) Check free space on a hard disk

Check if there is free space enough on a hard disk drive in your computer.
In order to transfer images to a computer, it requires the same capacity or more as that of the memory card inserted in the camera.