January 26, 2011
We would like to express our heartfelt appreciation for your patronage of PENTAX products.
We deeply regret that the first shipment of our PENTAX K-5 digital SLR camera included some products with a stained image sensor — a problem which we believe was caused during manufacturing — causing them to occasionally produce images with spots which look something like water drops, and which users cannot remove with ordinary cleaning methods.
All users of these defective products will receive free repair at our service center.
We sincerely apologize for any trouble and inconvenience this problem may have caused. We also promise to do all we can to achieve the highest level of quality control in the future, and eliminate any worries our customers might have about our products. We sincerely appreciate your kind understanding and cooperation regarding this issue.
Spots looking something like water drops may appear on recorded images under certain conditions.
|Entire image||Enlarged image of spots|
*The following information is for customer who lives in Japan. If you are an international customer, please contact nearest service center.
174-0041 Tokyo-to Itabashi-ku Funado 1-12-11 Helios II BLDG 3F
RICOH IMAGING COMPANY,Ltd. Repair Service Center
“Dedicated contact for K-5”
*Please bring to PENTAX Service Center directly or send in by door-to-door delivery service. (Freight collect)
*For location of PENTAX Service Center, please refer to here.